Privacy Policy
This policy explains what information Rochester Mold Pros collects when you use this website or contact us, how it is used, and what your choices are. It applies to rochestermoldpros.com and to enquiries made through it.
Information we collect
Information you give us
When you submit the assessment request form, we collect the service you selected, your ZIP code, your name, your phone number, and whatever you write in the message field. Those six fields are all the form sends. We do not ask for an email address, a street address, or any payment information through this website.
If you call us, we collect your phone number and whatever you tell us during the call. Calls to our line may be recorded and transcribed for quality and record-keeping purposes.
Information collected automatically
Like most websites, our host records standard server log information — IP address, browser type, pages requested, and referring page. We use privacy-focused analytics that measure page views and traffic sources in aggregate and do not build profiles of individual visitors across sites.
What we do not do
- We do not use cookies to track you across other websites.
- We do not use advertising or social media tracking pixels.
- We do not store anything in your browser. The cost calculator and mold quiz run entirely on your device and save nothing — reloading the page clears them.
- We do not sell, rent, or trade your personal information to anyone.
How we use your information
- To respond to your enquiry and schedule an assessment
- To prepare a written scope and price for the work you asked about
- To keep records of work performed, which may be needed for insurance or a future sale of the property
- To improve this website based on aggregate traffic patterns
We do not use your contact details for marketing unrelated to your enquiry, and we do not add you to a mailing list because you requested a quote.
Who we share it with
We share your information only where it is necessary to do the work or where the law requires it:
- Service providers. Our form processor receives your submission in order to deliver it to us. Our call provider handles call routing and recording.
- Testing laboratories. Where samples are taken, they go to an independent accredited lab, identified by job rather than by personal detail.
- Your insurer or adjuster, at your request, when documentation is needed for a claim.
- Legal requirement. Where we are compelled by law, or where it is necessary to establish or defend a legal claim.
How long we keep it
Enquiries that do not become jobs are kept for up to two years. Records relating to completed work — scope, photographs, moisture readings, test results — are kept for at least seven years, because those documents are frequently needed later for insurance, a property sale, or a dispute. You can ask us to delete an enquiry that did not result in work at any time.
Your choices
You can contact us at any time to:
- Ask what information we hold about you
- Ask us to correct anything that is wrong
- Ask us to delete your information, subject to the record-keeping periods above
- Ask us not to contact you again
Reach us at info@rochestermoldpros.com or (585) 515-3884.
Security
This site is served over HTTPS, and form submissions are encrypted in transit. We limit access to enquiry and job records to the people who need it to do the work. No system is perfectly secure, and we do not claim otherwise — which is one reason this website does not collect payment details or sensitive personal information.
Children
This website is not directed at children under 13 and we do not knowingly collect information from them. If you believe a child has submitted information to us, contact us and we will delete it.
Links to other sites
Where we link to external resources, those sites have their own privacy practices and this policy does not cover them.
Changes to this policy
If we change this policy we will update the date at the top of the page. Material changes affecting how we use information already collected will be described here rather than made silently.
Contact
Rochester Mold Pros1370 West Ridge Road #1131
Rochester, NY 14615
(585) 515-3884
info@rochestermoldpros.com